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“We would have felt indebted to Mike regardless of the favorable outcome. Mike’s calming and informed approach was not only reassuring, but it provided a big sense of relief, during a time of great stress and uncertainty. Since the accident, we felt like we were living with a black cloud over our heads, but once we started working with Mike he provided tremendous reassurance. Mike was professional and we were especially appreciative of his availability. He (or his office) responded to our inquiry the same day, if not immediately. We felt as though we were his most important client.“—Louis C.